😁🐳🎉🐼💝, aka, Management With Emoji

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Last summer, I learned a secret to managing millennials. After years of pleading for better communication from them, I accidentally stumbled upon a language we have in common: emojis.

As the program director of a regional junior sailing program, I’ve been working with and managing college and high-school aged employees for over a decade. I oversee 40 sailing instructors and 20 sailing courses over ten intense summer weeks. I love the work, especially being a manager; I thrive on creating an environment that’s enjoyable for both our students and instructors alike. 

As rewarding as management is, it can also be extremely challenging. Most of the people I supervise are in high school and college, and due to the nature of the work, we need to be in touch all day long, often by text. This is where communication began to break down in recent years. If I sent a text to an instructor asking them to do something and didn’t get a response, I had to assume the message had not been received. If it was something time-sensitive, it meant I had to send the text again. Or call. Or email. Or call the manager and ask for the message to be delivered in person. It was annoying and a big waste of time. (read more…)

A Fall in the Trees

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On a cold Friday in February five years ago, I took the day off to go skiing with my friend Brian. We went to our usual spot, a resort in northern Vermont, and spent the morning skiing off-piste. After lunch, we headed down a trail that was new to us; it had a mild grade, and the trees weren’t as dense as some of the other trails we had been on that day. It was a more relaxing ski down and we moved along quickly, carving between the trees, stumps, and other features. About halfway down the trail, one of my skis sheared to the wrong side of a small stump. I fell forward, rather slowly and unremarkably, and then felt a very strange pain in my knee. It was quick and fierce, and I remember audibly moaning when I finally came to a stop. I was still clicked in to both skis. (read more…)