Last summer, I learned a secret to managing millennials. After years of pleading for better communication from them, I accidentally stumbled upon a language we have in common: emojis.
As the program director of a regional junior sailing program, I’ve been working with and managing college and high-school aged employees for over a decade. I oversee 40 sailing instructors and 20 sailing courses over ten intense summer weeks. I love the work, especially being a manager; I thrive on creating an environment that’s enjoyable for both our students and instructors alike.
As rewarding as management is, it can also be extremely challenging. Most of the people I supervise are in high school and college, and due to the nature of the work, we need to be in touch all day long, often by text. This is where communication began to break down in recent years. If I sent a text to an instructor asking them to do something and didn’t get a response, I had to assume the message had not been received. If it was something time-sensitive, it meant I had to send the text again. Or call. Or email. Or call the manager and ask for the message to be delivered in person. It was annoying and a big waste of time. (read more…)